Privacy Policy

AirBridge Imports (“we”, “us”, “our”) is a logistics forwarding and import sourcing company that helps businesses import products from China through air and sea logistics, customs clearance, DDP shipping and door-to-door delivery. This Privacy Policy explains what information we collect through our website (airbridgecn.com), how we use it, and the choices you have. By using our website or submitting a quotation request, you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us, as well as technical data collected automatically:

• Quotation form: your name, company name, email address, phone number, product description, origin, destination, shipping method, and shipment details you choose to share.
• Contact form: your name, email, phone, and the message you send us.
• Newsletter: your email address when you subscribe to receive logistics updates and offers.
• WhatsApp & phone: any information you share when you contact us via the floating WhatsApp button or listed phone numbers.
• Technical data: IP address, browser type, device information, pages visited, and usage statistics collected via cookies and similar technologies.

2. How we use your information

We use the information we collect to:

• Review your quotation request and prepare logistics, customs and delivery options for your shipment.
• Communicate with you about your shipment, documentation, customs status and tracking.
• Respond to your enquiries submitted through the contact form, WhatsApp, phone or email.
• Send newsletters and logistics updates you have subscribed to.
• Improve our website, services and customer experience.
• Detect, prevent and address fraud, technical issues or security concerns.
• Comply with applicable legal, tax and customs record-keeping obligations.

We do not sell your personal information to third parties.

3. Legal basis for processing

We process your information on the basis of your consent when you submit a form or subscribe to our newsletter, on the basis of a contract when preparing a quotation or handling your shipment, and on our legitimate interest in operating our business and responding to enquiries. Where required, we also process information to comply with legal obligations.

4. Sharing with service providers

We may share your information with trusted service providers who help us operate, such as hosting providers, database and storage providers, email and newsletter platforms, analytics services, and logistics partners (carriers, customs brokers and delivery agents) involved in fulfilling your shipment. These parties are only given access to the information necessary to perform their role and are required to keep it confidential and secure.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to remember preferences, analyse traffic and improve functionality. You can control or disable cookies through your browser settings; disabling them may affect some features of the site. See our separate Cookies Policy for more detail.

6. Data retention

We retain quotation records, shipment-related information and communications only for as long as needed to fulfil your request, provide customer service, and meet legal, tax and customs record-keeping requirements. Newsletter email addresses are retained until you unsubscribe. Once data is no longer required it is deleted or anonymised.

7. Data security

We apply reasonable technical and organisational safeguards — including secure database storage, access controls and encryption in transit — to protect your information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. International transfers

Because AirBridge Imports operates across international borders (including China, Pakistan, the GCC and other markets), your information may be processed or stored in countries other than your own. Where this occurs, we take steps to ensure your information remains protected in line with this policy.

9. Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention duties.
• Withdraw consent for marketing and newsletter communications at any time.
• Object to or restrict certain processing of your information.
• Request a portable copy of the information you provided to us.

To exercise any of these rights, contact us through the Contact page.

10. Children’s privacy

Our website and services are intended for businesses and individuals engaging in commercial import activity. We do not knowingly collect information from children under 16. If you believe we have collected information from a minor, please contact us and we will remove it.

11. Third-party links

Our website may contain links to third-party websites such as carriers, social media and partner sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out through our Contact page or via the WhatsApp button on our website. We will respond as soon as practicable.